Shipping & Returns
1. We will arrange the shipment in 24-48 hours after your order and full payment is made. But if your item is unfortunately out of stock, we will inform you immediately and hope you will choose other shoes, if you won't reply our email in time, your order will not be shipped out.
2. Once the order is shipped, a tracking number will be emailed to you automatically, you can check your item status then.
3. We deliver the items by using EMS to Europe and E-packet to USA(single pair)and it will take 7-10 days for you to receive it.
4. Free shipping country list: USA, UK, CANADA, SPAIN, FRANCE, GERMANY, AUSTRALIA, NEW ZEALAND, ITALY, NORWAY, BELGIUM, SWITZERLAND. Items go to Netherlands, Poland, Russia, Brazil, Iran, Iraq now is free shipping too since 2016. If customers come from those countries which are not listed in the Free Shipping List buy three pairs of shoes at a same time, we will offer free shipping too. In a all, countries in Asia, America and EU are our free shipping zone.
5.Please contact us to get more shipping information before you order at COOLJORDAN.COM
6.We do not accept returns, but in these three cases we re-ship the shoes to you without any charges and you can also keep the shoes: NO.1 We ship the wrong shoes style to you; NO.2 We ship the wrong size to you; NO.3 We ship the wrong colors to you.
7. We mainly accept credit card payment, if your order did not go through, please try to submit an unpaid western union order and go to pay us by Western Union. You can log into www.westernunion.com to transfer the payment to us.